Issues with a new wave of “smart glasses” seem to be piling up.
Yet some of the biggest technology companies in the world are poised to sell many millions of pairs in the coming years.
Women leaving the beach, going into a shop, or simply standing outside are now being approached by men usually wearing Meta’s Ray-Bans, the company’s “smart” or “AI” glasses, often in order to film the women’s responses to casual questions or pick-up lines without their knowledge or consent.
The women only find out about the videos of them after they gain traction, and often abuse, online. They have little legal recourse as photography in public is broadly considered legal. One woman told the BBC that when she asked the person who posted a secret recording of her to remove it, she was told that doing so was “a paid service”.
Made in partnership with EssilorLuxottica and offering the classic look of Ray-Bans, the glasses feature an almost invisible camera in the frames, small speakers in the arms, and lenses that can show a wearer some information. People can start recording video or take a photo with a casual touch of the frames.
The nature of the camera in Meta’s glasses can be so unobtrusive that even their wearers have been caught off guard by what and when they’re recording, and where those recordings are going.
After workers in Kenya, tasked with watching videos made through Meta’s glasses to create AI training data for the company, said they were being required to watch graphic content like sex and bathroom usage, people who own the glasses filed two lawsuits. In one, people said they had no idea such videos had been made. In the other, they said they did not know their videos were being shared by the company for review.
Meta has previously said that users were made aware of the possibility of human review in some circumstances in its terms of service.
Nevertheless, sales continue to rise. Today, seven million pairs and counting have been sold, according to the company.
“They’re some of the fastest-growing consumer electronics in history,” Mark Zuckerberg, Meta’s chief executive, boasted earlier this year.
Tracy Clayton, a Meta spokesman, told the BBC that people should behave responsibly with any technology.
“We have teams dedicated to limiting and combating misuse, but as with any technology, the onus is ultimately on individual people to not actively exploit it.”
Now, other major tech companies are planning to get in on what may have the potential to be the tech industry’s long-awaited new product category.
Apple is reportedly developing its own version of smart glasses, possibly to be released next year. Snap has said it will release a new version of its smart glasses, called Specs, this year.
Google, too, is set to try again with smart glasses, more than a decade after its notorious Google Glass flop, which the company pulled from the public within two years of launch as the pricey gadget came under fire over privacy concerns.
All are expected to offer some combination of artificial intelligence (AI) and augmented reality (AR) technology, as Meta’s glasses do, which typically requires a camera.
Mark SmithThe way people may use the coming wave of smart glasses will not be all bad, of course.
Mark Smith wears his Meta Ray-Bans every day.
“I’ve used them around the world, in all kinds of places. The basic features are great,” Smith said.
As a partner at the advisory firm ISG where he focuses on enterprise software, Smith can be classified as a tech-savvy early adopter. But the reasons he likes the glasses are not about any huge leaps in technological capability.
He likes to wear them while washing up the dishes at home because they make it easy for him to listen to music or a podcast without blocking out other noise like most headphones do. Taking phone calls through the glasses is a breeze. When travelling, it’s nice not to have to constantly pull out his phone to snap a quick picture or video.
Even so, Smith said some potential privacy issues are obvious. The small light that turns on when the glasses are recording appears dim in daylight and often goes unnoticed, he said. Most people seem to have no idea he’s wearing anything other than normal eyeglasses.
Should AI or smart glasses products from more companies end up selling as well as Meta’s version, researchers expect as many as 100 million people will buy a pair in the next few years.
If such a prediction becomes reality, the ability of institutions to enforce norms and laws that typically prohibit recording in places like courthouses, museums, movie theatres, hospitals and bathrooms will be difficult when suddenly millions of eyeglasses are also cameras.
David Kessler, an attorney who heads the US privacy practice at Norton Rose Fulbright, said many of his corporate clients are already having to grapple with this.
“There are some pretty dark places we could go here,” Kessler said. “I’m not anti-technology in any sense, but as a societal matter…will I need to think [of being recorded] anytime I go out in public?”
And Meta reportedly plans to add facial recognition technology in an updated version of its glasses, meaning wearers could not only have the ability to surreptitiously record anyone, but quickly identify them, as well.
PA WireMeta markets its glasses under the tagline: “Designed for privacy, controlled by you.” It suggests to users of the glasses that they do not record people who state they do not want to be recorded, and that users turn the glasses off completely “in sensitive spaces”.
Those suggestions often seem to go ignored.
An increasingly popular use of the glasses is to record pranks on unsuspecting people.
Wearers, often young men, get people to sign fake petitions or retail workers to smell candles sprayed with bad odours. Sometimes they steal food as it’s being handed over at a drive-thru and record their sprint.
People do often recoil when they discover a person is wearing smart glasses.
Online influencer Aniessa Navarro said she felt sick when she realised during a personal waxing session that her technician was wearing Meta’s glasses. The technician said they weren’t charged or recording, and that she needed to wear them for the prescription lenses.
Andrew Bosworth, Meta’s chief technology officer, was asked on Instagram two weeks ago about “the stigma around people wearing smart glasses every day”,
He responded by saying that the sheer number of Meta Ray-Bans sold “suggest that these are widely accepted”.
But David Harris, a former Meta AI researcher who now teaches at UC Berkeley and is an adviser on AI policy in the US and EU, said he expects this generation of AI smart glasses to run up against the same issues that doomed the Google Glass more than a decade ago.
“Technology like this is fundamentally an invasion of privacy and it’s really going to face more and more backlash,” he said.
More signs of such a backlash are starting to appear.
In December a man posted a video complaining that a woman he’d been recording on the New York City Subway broke his Meta glasses. If he was expecting sympathy he was wrong. The internet hailed her as a hero.
